• Third Thursday Tips

How to Build or Destroy Trust

Building and maintaining trust is a critical part of our jobs, and with every interaction we are either building on or diminishing the trust that others have in us. In this issue, we'll highlight a few things that you should be doing to build trust with others, as well as a few things that you should avoid doing. We'd love to get your comments and suggestions for future issues of The Third Thursday. Let us know what you like about us, areas for improvement, or topics that you'd like for us to address. Thank you for reading!

I was recently facilitating a Kick-off Partnering Session for a new project and I heard a phrase I have heard many times before: “Trust is our currency with the public.” Whether we are government employees, consultants or contractors – we all want to have “currency” with the public – but how do we go about building trust?

According to David Horsager’s groundbreaking book, The Trust Edge, in environments of trust there is a higher morale, increased productivity, more innovation and loyalty. However, when our organizations and teams are lacking in trust we not only get the opposite of those (low morale, decreased productivity, less innovation and loyalty) but a lack of trust is a company’s (or team, or a project’s) single biggest expense!

The good news is that trust can be built, maintained, and even rebuilt as needed in very concrete, practical ways. Trust can be taught. Trust can be learned. Here are a few things you can do, and a few things to avoid.


1) Do your best to communicate clearly and authentically.

2) Be consistent and full of integrity.

3) Stay true to what you believe, even in the face of difficulty. Be willing to have what I call “Courageous Conversations.”


1) Have personal agendas.

2) Deliver false promises (even if it’s what you know they want to hear).

3) Forget to appreciate others. Be grateful for their time, energy and engagement even if they can be difficult to deal with.

(For more information check out David’s TEDx talk: What’s trust got to do with it?)

Create a 90-Day Quick Plan to Accomplish GoalsBy Sydne Jacques

Here’s how it works. First, pick an area you would like to focus on. Maybe health, finances, or a relationship. Then you need to answer the following questions. I’m just starting a new 90-day quick plan, I’ll show you how it’s done.

Where am I currently at with this? My office is unorganized and driving me crazy.Where do I want to be in 90 days? I want a clean, organized office that is easy to work in.Why do I want to do this? I want be more efficient and spend less time looking for things. I will be more excited about working in my office, I will be more productive, I will set a good example for my kids of how to be organized.How am I going to do this? Set a schedule to consistently work on organizing my office.How am I going to do this? Commit to a 2-hour block of time by March 1st, with an additional 1 hour every week.How am I going to do this? Every Sunday when I have my planning meeting, I will put the time on my calendar. I will be committed to that appointment and treat just as if I was meeting with a client.

There’s my 90-day plan, what does yours look like?

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